In their wisdom Microsoft have changed it so Outlook opens web links in Edge rather than the default browser. The first time it does this it asks, but if that is missed it can be changed in Outlook as per the following. File > Options > Advanced > File and browser preferences and choose default browser from the dropdown menu.
Outlook navigation bar moved to top left
Microsoft are forcing the move of the Outlook navigation bar to the top left from the bottom under mailboxes. You used to be able to reverse this by turning off “coming soon”. But that is no longer an option. You can move this back to the bottom with a registry addition. Close Outlook> open registry […]
WatchGuard ikev2 VPN Error: internal add...
WatchGuard ikev2 VPN would not connect and came up with error “internal address negotiation failed”. This was resolved by going into device manager > uninstall WAN Miniport (IP) > scan for changes > which reinstalls the WAN Miniport (IP) If my case the WAN Miniport (IP) had an error prior to removing.
Dropbox sync icons not showing correctly...
Windows has a limit of 15 overlay icons. If there is more than this then the correct overlay icons may not show in explorer. More info and how to fix here: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/I-can-t-see-any-sync-icons-next-to-my-files-in-my-Dropbox-folder/td-p/366610
Egnyte Drive not showing
Next to your clock in the notification area should be an Egnyte icon. You may need to click the little arrow to see more icons. If it is not there, click start (or search) on taskbar and type Egnyte > the Egnyte Desktop App should come up as an option > click on that to […]
Recover Purged Microsoft 365 Email
We have had some success with the Email Recovery Add-in. Email Recovery (microsoft.com) In OWA > All Settings >Mail > Customize actions > tick Get Add-ins Open an email > click Get add-in icon which is now near reply etc buttons. Search for “Email Recovery”, find and add It should then appear as an option […]
Remote Access Instructions
Integrity IT will give you a Session ID to enter in the box. Enter the number given and click Connect On the next screen > Enter your Initials in the name box and click Join Session On the next screen > Click Download Once downloaded click to open ZA_Connect.exe If Prompted > Click Yes to […]
Outlook View Issue – 12 May 2021
To resolve Outlook visibility Issue reported 12 May 2021. Roll Back your Microsoft Office Version: Press Window Key and R – to bring up run window Paste the following line in the open box and click ok If above does not work, try with the speech marks removed like below. Microsoft Office will then roll […]
Why would you change your IT Provider to...
Here is an example of a business that did. Case Study 1: Client A had been with the same IT Provider for almost 20 years. Their servers and network equipment were overdue replacement, were running poorly and exposed the company to several Disaster Recovery and security risks. The previous IT provider had been pushing this […]
Uninstall Webroot Secure Anywhere – Mana
To Uninstall Webroot Secure Anywhere when managed by another provider. Boot into safe mode. run CMD as Admin and remove with cmd line.